Shipping Info
Shipping & Delivery Policy
1. Scope
This policy explains how we process, ship and deliver your orders from OutletMystic. By placing an order on our Website you agree to these terms.
2. Processing Time
All orders are processed from our warehouse within 2–3 business days, unless otherwise specified on the product page. Processing excludes weekends and public holidays.
3. Shipping Destinations & Charges
We ship to the UK, EU and many international destinations. Shipping charges and delivery times vary depending on destination, chosen shipping method and order weight.
At checkout, you will see the exact shipping cost for your order.
4. Shipping Options & Estimated Delivery Times
| Destination | Standard Shipping | Express Shipping (optional) |
|---|---|---|
| United Kingdom | 5–12 business days | 4–8 business days |
| European Union | 7–14 business days | 4–10 business days |
| Rest of World | 10–20 business days | 6–12 business days |
These estimates are after processing time. Unexpected delays may occur due to customs, weather or carrier issues.
5. Free Shipping
Orders with a total value of £50 or more qualify for free standard shipping to UK/EU destinations (excluding exceptions such as oversized items or remote areas).
Promotion subject to change — please check checkout for eligibility.
6. Tracking Your Order
Once your order is shipped, we will email you a tracking number. You can monitor your parcel via the carrier’s website.
If you do not receive tracking within 48 hours of dispatch, please contact us.
7. Incorrect or Undeliverable Address
It is your responsibility to provide a correct shipping address. If your parcel is returned to us due to incorrect address, customs refusal or non‑collection, you will be responsible for resending costs or may choose to receive a refund minus original shipping and return costs.
8. Customs, Duties & Taxes
For orders shipped outside the UK/EU, or from the UK to EU post‑Brexit, any import duties, taxes or customs clearance charges are the responsibility of the customer. These are not included in our shipping rates.
9. Lost or Delayed Parcels
If your tracking shows “delivered” but you haven’t received your parcel, please contact us within 30 days of the estimated delivery date.
We will investigate with the carrier. We may offer a reshipment or refund once the investigation is complete.
10. Change or Cancellation of Orders
If you wish to cancel or change your order (e.g., shipping address, item size) please contact us at contact@outletmystic.com within 6 hours of placing your order and before dispatch. Once your order has been shipped, changes will not be possible and the standard return process will apply.
11. Returns from Shipping Errors or Damages
If you receive the wrong item or the item arrives damaged, please contact us within 14 days. Provide order number and photos of the item/packaging. We will arrange a refund or replacement at no cost to you.
12. Terms of Use
We aim to provide accurate shipping information and realistic delivery estimates, but we are not liable for delays caused by external factors (customs inspection, carrier delays, weather, force‑majeure).
By ordering you accept that delivery timelines are estimates only.
💌 Contact Us
If you have any questions about our shipping or delivery policy, please contact our support team:
📧 contact@outletmystic.com
We aim to respond within 24–48 hours (Mon–Fri).